Showing posts with label sky broadband. Show all posts
Showing posts with label sky broadband. Show all posts

Wednesday, August 24, 2016

Smart No More...

That's it!  I'm done with it!  It's over!  Twice is too much!

Two years ago, I tried to access the net through my Smart mobile data, armed with a P300+ load.  Few minutes after I finished surfing and turned off the mobile data button, I checked my balance, was stripped off less than a 50 bucks, and was okay with it.  Later, I was surprised when I failed to register for a P150 international call promo.  When I checked my balance, lo and behold!  I didn't have sufficient load for that promo!  Thus, I called up Smart and was advised to turn off my phone and take out the sim card.  Thereafter, I checked my balance from a non-internet capable phone and.. surprise to my surprise!  My load balance had been continuously declining!

I called up Smart again and I was told that, according to their system, I was using my mobile data!  But they could not explain how on earth was I able to fully consume my load even when the sim card was already taken out from the mobile phone!

And now, it's happening again!  This time, I lost P1000+!  Smart customer representative said that, according to their system, I used my mobile data few minutes before 6 o'clock in the morning of a Monday.  How could that be?  I usually get up early every Monday morning to hastily prepare for work!  Also, I have a sky broadband at home! Why the hell would I shift to mobile data when I didn't have problems with my wifi connection, particularly for that questioned period?!

Smart, you are so smart...


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