Wednesday, August 24, 2016

Smart No More...

That's it!  I'm done with it!  It's over!  Twice is too much!

Two years ago, I tried to access the net through my Smart mobile data, armed with a P300+ load.  Few minutes after I finished surfing and turned off the mobile data button, I checked my balance, was stripped off less than a 50 bucks, and was okay with it.  Later, I was surprised when I failed to register for a P150 international call promo.  When I checked my balance, lo and behold!  I didn't have sufficient load for that promo!  Thus, I called up Smart and was advised to turn off my phone and take out the sim card.  Thereafter, I checked my balance from a non-internet capable phone and.. surprise to my surprise!  My load balance had been continuously declining!

I called up Smart again and I was told that, according to their system, I was using my mobile data!  But they could not explain how on earth was I able to fully consume my load even when the sim card was already taken out from the mobile phone!

And now, it's happening again!  This time, I lost P1000+!  Smart customer representative said that, according to their system, I used my mobile data few minutes before 6 o'clock in the morning of a Monday.  How could that be?  I usually get up early every Monday morning to hastily prepare for work!  Also, I have a sky broadband at home! Why the hell would I shift to mobile data when I didn't have problems with my wifi connection, particularly for that questioned period?!

Smart, you are so smart...


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