What's Wrong?

image source: ehow.com

I was at BDO SM Mall of Asia last night.  At the last minute, I decided to open an account but was hesitant since it was already closing time.  It was already 7pm then.  But still, I tried.  Surprisingly, the New Accounts Officer politely and patiently accommodated me. I looked around and realized that I was the only client left inside the bank.

Then I remember about a week ago, I went to LBP-Baclaran and tried to open an account.  The New Accounts Officer there rudely explained that I need to show proof that I work nearby.  Since I did not bring any documents then other than my company ID and I didn't have any patience and time to argue with her, I didn't insist.  I noticed though, that while waiting for my turn, that New Accounts Officer was frowning all the time.  I took pity for other clients who transacted with her and opted to be her "helpless victim"... Nevertheless,  I just restrained myself from complaining her unjust act to the bank manager.

With what happened last night at BDO, I could not help but compare the services between the former and LBP-Baclaran.  I could also recall the time when I went to Metrobank and made some requests which the Officer cordially granted.

Question:  What's wrong?  Is that the way government employees deal with their clients?  I would understand if one transacted with local government unit and national agency employees, that's just the way it goes and we could not do something about it (unless a miracle happens).  But from government-owned and controlled corporations (GOCCs), a bank at that, where's the professionalism and corporate image that they are trying to project?  I'm just wondering...