At around 10pm the other night, I made a last-minute call to Air Philippines. You see, days before that, I had already decided not to go home in time for the All Saints' Day. But that night, out of the blue, I changed my mind.
I talked to Angie (sorry Angie, I forgot what your surname is). I tried to negotiate for a change of flight schedule. Since it was already late then and the approving official was no longer around, Angie advised me to call Air Philippines the following morning. She was even accommodating enough to offer me that she'll be the one to call me instead.
True enough, she called me yesterday morning. It was a series of calls as she was trying to update me from time to time of the status of my request. I was already a bit panicky then as my flight to Surigao was at 1130 that morning. Good thing, Angie was so patient with me.
In the end, my request was not granted. Surprisingly, I wasn't bitter. Must be because I already expected the remote probability that it will turn out in my favor. And/or, Angie gave me another option, that is, a full refund of my two-way ticket.
If only all customer service representatives were like Angie, the world would have been a better place to live by...
